An accomplished Family Relations Liaison with extensive experience in conducting detailed analytical and technical work. She excels in timely and thorough reviews, specializing in finding resolutions for complex complaints and grievances. Demonstrating exceptional sensitivity and judgment in intricate situations, she collaborates effectively with Leadership, CMO, CNO, division chiefs, medical staff, patient care, department directors, managers, and staff.
In her system-wide role, she holds responsibility for managing responses to multidisciplinary and quality-of-care complaints across clinical, medical, and operational areas. Additionally, she maintains policies and processes related to patient/family rights and responsibilities. Her expertise extends to serving as the primary resource for staff education on complaint and grievance processing, ensuring positive outcomes that maximize patient satisfaction, minimize liability risks, and comply with internal and external regulations.
Furthermore, she brings her proficiency as an Insurance Coordinator with a proven track record in the hospital and healthcare industry. Possessing skills in Microsoft Word, public speaking, management, insurance, and administrative assistance, she holds a Master of Arts (M.A.) focused on Health/Health Care Administration/Management from Saint Mary’s University of Minnesota.